Info

TERMS AND CONDITIONS
last updated September 2020

DELIVERY

All oil paintings are sent in a custom made protective box. All prints are sent in a sealed highly resistant cardboard tube.  

Every order is processed manually in 5 to 10 business days after purchase. Please note that in busy periods this might take longer.

You will receive an email confirmation, with according tracking number, once the order has been dispatched. Please allow up to 8 to 16 days for delivery, depending of your location. Orders may be delayed due to COVID19

PAYMENT, TAXES AND IMPORT DUTIES

Accepted payment are Paypal or credit card related to a Paypal Account.

All prices are shown in EUROS (EUR) and all pricing is inclusive of taxes. Receipts and invoices will show breakdown of tax paid.

Any duties, taxes and charges related to import are not included in the item price and are the sole responsibility of the buyer.

Please contact your local customs for more information about imported art related costs. 

ORDERS AND RETURNS

We request information from you on our order form. 

To buy from us, you must provide contact information (like name and shipping address) This information is used for fill your orders. 

If we have trouble processing an order, we'll use this information to contact you.

We do not accept returns or exchanges unless the item you purchased is defective. 

If you receive a defective item, please contact us at neberra@gmail.com with details and pictures of the product and the defect. 

Please do not accept damaged packages. 

CARING FOR YOUR ARTWORK

Please keep any artwork away from liquids, sharp objects, adhesives, and other sources of potential damage.

Prints should be unrolled as soon as possible and laid flat or sent directly for framing.

The cardboard tube used for transport is not suited for long-term storage.

Oil paintings are usually coated with final or retouching varnish that can turn dull after some time. 

The artworks are best maintained indoors in cool, dry areas without excessive direct sunlight.


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PRIVACY POLICY

At byneberra, accessible from www.byneberra.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by byneberra and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in byneberra. This policy is not applicable to any information collected offline or via channels other than this website. Our Privacy Policy was created with the help of the Privacy Policy Generator and the Generate Privacy Policy Generator.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

Provide, operate, and maintain our website

Improve, personalize, and expand our website

Understand and analyze how you use our website

Develop new products, services, features, and functionality

Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes

Send you emails

Find and prevent fraud

Log Files

byneberra follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of byneberra.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on byneberra, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that byneberra has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

byneberra's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

byneberra does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.